Last Updated: 09/02/2026
These Terms apply to your use of the CrewRights website and to any purchase of CrewRights services and digital deliverables.
1) Who we are
CrewRights is operated by CrewRights Ltd (company number: 17022164 (“CrewRights”, “we”, “us”).
Registered office: 122 The Causeway, Kent, United Kingdom, ME4 3SR
Contact: info@crewrights.com
2) Definitions
“Client” / “you” means the person using or purchasing from CrewRights.
“Services” means our fixed-fee information and document-preparation support.
“Deliverables” means the outputs we provide (reports, summaries, timelines, tables, draft communications, and related documents).
3) Scope of Services
CrewRights provides information and document-preparation support for maritime crew matters, which may include:
structuring information into clear timelines and summaries;
producing wage/leave tables based on the data you provide;
highlighting practical issues and questions for you to consider;
preparing draft communications (emails/letters) for you to edit and send.
4) What we do not provide
CrewRights does not:
provide legal advice;
provide legal representation;
act as your lawyer or agent;
contact employers, owners, managers, agencies or any third party on your behalf; or
guarantee outcomes (payment recovery, settlement, reinstatement, etc.).
5) No legal advice / no solicitor-client relationship
CrewRights is not a law firm. Deliverables are for information and drafting support only and are not legal advice. Use of our Services does not create a solicitor-client relationship.
6) Your responsibilities
You agree to:
provide accurate, complete and up-to-date information;
only upload documents and personal data you have the right to share;
review Deliverables before using or sending them;
take independent decisions about whether to send any draft communications; and
seek qualified legal advice if you face legal deadlines or require jurisdiction-specific legal analysis.
7) Turnaround times
Any turnaround times shown on the website or in emails are targets only and may depend on the completeness of information provided and operational capacity.
8) Fees and payment
Prices are shown on the website or at checkout. Payment must be received before work begins unless agreed otherwise in writing.
9) Work start point
Work is considered started when we begin substantive preparation, including reviewing your intake, reviewing uploaded documents, preparing calculations, drafting, or compiling your pack.
10) Refunds, cancellations and consumer rights
Because our work is bespoke and time-sensitive:
A) No refunds once work has started
If you cancel after work has started (see Section 9), no refund is available.
B) Before work starts
If you cancel before work starts, you may request a refund. Non-recoverable payment processing fees may be deducted where applicable.
C) Mandatory rights
Nothing in these Terms limits any rights you may have under mandatory consumer protection law.
D) Corrections instead of refunds (quality remedy)
If you believe there is a clear error or a missing agreed element within scope, contact us within 7 days of delivery. We will correct it within a reasonable time, provided it falls within the original scope and is based on the information you supplied.
11) Intellectual property and permitted use
Deliverables are licensed to you for your personal/professional use for your situation. You must not resell, publish, distribute, or reuse Deliverables as templates for third parties without written permission.
12) Limitation of liability
Nothing in these Terms limits liability where it cannot be limited by law (including for fraud).
Subject to that, and to the maximum extent permitted by law:
we are not liable for indirect or consequential loss;
we are not liable for losses caused by third parties or by your actions (including sending messages);
our total liability is limited to the amount you paid for the relevant Services.
13) Complaints
If you are unhappy with the Services, email info@crewrights.com with your order reference and details of the issue. We aim to respond within a reasonable timeframe.
14) Changes to these Terms
We may update these Terms from time to time to reflect changes to our services, business practices, legal requirements, or for security and operational reasons. The latest version will be published on this page with an updated date.
Unless we state otherwise, the Terms in force at the time you place an order apply to that order. Any updated Terms apply to new orders placed after the update date.
For website use (non-purchase), by continuing to use the website after updates are posted, you accept the updated Terms for that website use.
15) Refunds & cancellations (summary)
Refunds are governed by our Refunds & Cancellations Policy. Because our work is bespoke and time-sensitive, no refunds are available once work has started (meaning we have begun reviewing your intake/documents, preparing calculations, drafting, or compiling deliverables). If you cancel before work starts, you may request a refund (payment processing fees may be non-recoverable). Nothing limits any rights you may have under mandatory consumer law.
16) Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the courts of England and Wales, subject to mandatory consumer protections that apply to you.
